Privacy Policy
Last updated: April 16, 2026
Rooted operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rooted is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:
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Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
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Financial information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
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Account information: Including your username, password, security questions, preferences and settings.
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Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
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Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry.
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Device information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information: Including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you: When you create an account, visit or use the Services, communicate with us, or provide us with your personal information.
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Automatically through the Services: From your device when you use our products or services, and through the use of cookies and similar technologies.
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From our service providers: When we engage them to enable certain technology and process information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for:
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Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns/exchanges, and create a customized shopping experience.
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Marketing and Advertising: To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements.
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Security and Fraud Prevention: To authenticate your account, provide a secure payment/shopping experience, and detect/investigate possible fraudulent or illegal activity.
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Communicating with You: To provide customer support and maintain our business relationship.
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Legal Reasons: To comply with applicable law, respond to valid legal process, or enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances:
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With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, fulfillment, and shipping).
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With business and marketing partners to provide marketing services and advertise to you.
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When you direct, request us, or consent to our disclosure of certain information.
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With our affiliates or within our corporate group.
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In connection with a business transaction (e.g., merger or bankruptcy), to comply with legal obligations, or to protect the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. In addition, we use certain Shopify enhanced features that incorporate data from your interactions with our Store and other merchants. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may provide links to third-party websites. We do not guarantee and are not responsible for the privacy or security of such sites. We recommend you review their privacy policies.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority.
Security and Retention
Please be aware that no security measures are perfect. We retain your personal information only as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have rights including:
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Right to Access / Know
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Right to Delete
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Right to Correct
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Right of Portability
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Right to Opt out of Sale or Sharing for Targeted Advertising
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Managing Communication Preferences
If you reside in the UK or EEA, you may also have rights to Objection to Processing and Withdrawal of Consent. We will not discriminate against you for exercising these rights. We may need to verify your identity to process your requests.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at info@try-rooted.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.