Cancellation Policy


1-Hour Cancellation Window

We accept cancellation requests only within 1 hour of your order being placed.

Because we work quickly to process and dispatch your orders, we are unable to accommodate any cancellation requests made after this 1-hour window has passed.

How to Cancel Your Order

  • If you need to cancel, please email info@try-rooted.com immediately.

  • Your email must include your order number and be sent within 60 minutes of your purchase.

After the 1-Hour Window

If it has been more than 1 hour since you placed your order, your purchase cannot be canceled or altered, as it will already be processed for shipment. Once you receive the package, you are welcome to follow our standard return process in accordance with our Return Policy.